Over 18 months, we partnered with a large organisation to co-design, develop, resource and run an online ‘Conversation Café’ - a space to support connection, wellbeing, and resilience through the evolving landscape of hybrid working.
Our work began with deep listening: understanding what mattered most to people navigating uncertainty and change. Together with the client, we shaped a virtual café format that brought people together in meaningful, human ways - through shared passions, hobbies, and experiences. From running clubs to recipe swaps, from creative writing to parenting through adolescence, the café became a vibrant hub of connection.
One of the powerful moments was co-creating a virtual choir. Staff across the organisation came together with writers and composers to record an original song - an uplifting testament to creativity, care, and community. Alongside this, we hosted conversations on topics like mental health and remote working, featuring voices from across the organisation and expertise beyond the business.
As the café grew, we supported a gradual handover - developing in-house skills and confidence so the café could evolve as a self-initiated, self-managed resource.
The result? A living example of what’s possible when you put people, relationships, and imagination at the heart of workplace culture.